Analysis of Digital Competencies and Performance Enhancement in Public Sector Organizations
DOI:
https://doi.org/10.46977/amt.2025.v06i02.001Keywords:
Digital Competencies, Performance Enhancement, Public SectorAbstract
Employee performance in public sector organizations heavily relies on their digital competencies. The performance of employees in public sector organizations is highly dependent on their digital competencies, which are crucial for optimizing public services and increasing effectiveness and accountability in the digital era. The purpose of this study is to analyze the digital competencies of village officials and their impact on their performance in the context of digital transformation of village governance. The approach used was a descriptive qualitative method, including documentation studies, participant observation, and in-depth interviews with village heads, secretaries, assistants, and administrative staff to collect data. This study found that, despite significant limitations in some areas of data management and application development, village officials have a basic understanding of how to access and use digital technology. According to the perceptions of village officials, their digital competencies have a positive impact on the quantity, quality, timeliness, effectiveness, and independence of the work they perform. The limitations of this study indicate that some aspects of data management and application development by village officials are very limited. Furthermore, in the context of digital transformation in village administration, this study specifically examines the relationship between digital competencies and the performance of government officials at the village level—an area that has received little attention.
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