Managing employee change resistance to Business Process Improvement (BPI) in the manufacturing sectors in Singapore

Managing employee change resistance to BPI


  • Senjuti Goswami Amity Global Institute, Singapore
  • Chidambaram Sridevi Parvathy Amity Global Institute, Stirling University, Singapore



Change Resistance, Business process change, Consumer behaviour


With ever changing global trends, consumer behavior, digital disruptions and global economic and political condition and other organizations have to constantly review their business processes and adopt to changes in order to sustain in the market, to be able to compete with the competitors. They must be able to change drivers, implementers and participants. In this study each category has provided their feedback based on their experience.

A quantitative analysis approach was used for this research study. Data was gathered from previous research studies and from the sample (N = 127) of different manufacturing organizations in this study. Data gathered from sample were tested through descriptive statistics and mentioned in the form of tables, figures and pie charts. Alpha reliability of the scale was 0.970. Based on the feedback from over 100+ participants and extensive literature study on resistance to business process change, a detailed analysis on impact of change resistance to business process, reasons for employee resistance were assessed and recommendations to reduce the employee resistance to business process change were provided.


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How to Cite

Goswami, S., & Parvathy, C. S. (2020). Managing employee change resistance to Business Process Improvement (BPI) in the manufacturing sectors in Singapore: Managing employee change resistance to BPI. Asia-Pacific Journal of Management and Technology (AJMT), 1(2), 20-29.