https://ejournal.lincolnrpl.org/index.php/ajmt/issue/feed 2026-02-12T10:11:04+00:00 Administrative Editor info@ajmt.org Open Journal Systems <p>An international, peer-reviewed, multidisciplinary, quarterly, scholarly, refereed journal published by Lincoln Research and Publications Limited, Australia. AMT publishes Management, Business, Accounting, Healthcare, Hospitality, Tourism and Technology related articles.</p> https://ejournal.lincolnrpl.org/index.php/ajmt/article/view/236 2025-11-14T11:06:20+00:00 Guerschom Landjohou landguersh@gmail.com Edmund Christopher edmundchristo@gmail.com

<p>Digital transformation has become a global priority for enhancing the effectiveness, efficiency, and inclusivity of public service delivery. While developed countries have leveraged advanced technologies to optimize governance systems, developing nations are increasingly embracing digital initiatives to address persistent service gaps. However, contextual challenges such as infrastructure deficits, low digital literacy, and governance constraints complicate this process. This manuscript examines the opportunities and challenges associated with digital transformation in public service delivery in developing countries, highlighting the transformative potential of emerging technologies and the barriers impeding successful implementation. A narrative review of peer-reviewed articles, policy reports, and case studies published between 2010 and 2025 was conducted. Literature was synthesized to identify recurring themes, opportunities, and constraints in digital transformation initiatives within developing country contexts. Findings indicate that digital transformation offers opportunities such as increased accessibility, transparency, efficiency, and citizen empowerment. Nonetheless, challenges remain, including inadequate ICT infrastructure, digital divides, limited financial resources, institutional resistance to change, and cybersecurity vulnerabilities. Case evidence from Africa, South Asia, and Latin America underscores the uneven pace of adoption and the importance of contextual adaptability. Digital transformation represents both a promise and a predicament for public service delivery in developing countries. While it has the potential to bridge governance gaps and foster inclusive growth, its success depends on strategic investments in digital infrastructure, human capital development, regulatory frameworks, and trust-building mechanisms. Policymakers must adopt holistic, context-sensitive approaches that balance technological innovation with inclusivity, equity, and sustainability. International cooperation, public–private partnerships, and citizen-centric models will be critical for advancing digital transformation in public service delivery across developing regions.</p>

2026-01-15T00:00:00+00:00 Copyright (c) 2026 Advancement in Management and Technology (AMT) https://ejournal.lincolnrpl.org/index.php/ajmt/article/view/246 2026-02-12T10:11:04+00:00 Abul Kalam Azad azad@du.ac.bd Rownak Tahmina rownak_tahmina@yahoo.com Mohammad Tarikul Islam t.islam@juniv.edu

<p><strong>Background:</strong> Smart services have the potential to accelerate economic growth through enhanced citizen engagement and innovation. However, their adoption in developing economies is constrained by uneven digital connectivity and broader macro-environmental challenges. <strong>Objective:</strong> This study examines how Political, Economic, Social, and Technological (PEST) factors influence digital connectivity and smart service performance in emerging markets. <strong>Methods:</strong> A structured qualitative review of peer-reviewed literature and international policy documents was conducted. PEST and SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses were systematically employed to identify and categorize key determinants, supporting the development of testable hypotheses. <strong>Results:</strong> The analysis indicates that non-technological determinants, including affordability, governance quality, digital skills, investment capacity, cybersecurity, and device accessibility, play a more influential role than technological infrastructure alone in enabling inclusive smart service outcomes. A conceptual framework and three testable hypotheses are proposed to explain the relationships among PEST factors, digital connectivity, and smart service performance. <strong>Conclusion:</strong> The findings provide a strong foundation for future quantitative validation and offer practical insights for policymakers and service providers seeking to strengthen digital connectivity and smart service ecosystems.</p>

2026-02-17T00:00:00+00:00 Copyright (c) 2026 Advancement in Management and Technology (AMT)